FAQ

Frequently Asked Questions (FAQs)

1. How can I register for the event?

Please click on Register (green button) and follow the registration steps. If you need some help to follow the registration steps send us an email: devco-ca@cbi.eu. 

2. How much does the participation in the EU - Central America: Specialty Coffee 2020 - Virtual Matchmaking Event cost?

It is free of charge. 

3. Is it possible to register more than one person per company?

No, only 1 participant/agenda per organisation is allowed. However, we will exceptionally allow the registration of more than one participant per company if their cooperation profiles and partnering objectives are clearly different or if the first participant of the company is fully booked with meetings. 

Be aware that participants can attend the meeting together with 1-2 colleagues of his/her own organization, by sharing the video call link with them, once the meeting has started. 

4. How and when can I book meetings?

Once the booking opens, you will receive an email explaining how to schedule meetings.

1. Select the link "Participants" from the main menu, or browse through the "Market Place" and find companies of your interest there
2. Use the green button "Request meeting" which you can find on each participant's profile and add a message introducing yourself and explaining why you would like to have a meeting with this company.

• If you receive a meeting request, you must accept it (and choose a time slot) or reject it
• The booking deadline is 2nd of October, 15h (CET) 2020. 
  
• Meetings that are "Pending" will not be scheduled in your agenda, it is necessary to "Accept" the meetings first.

5. What if, due to unforeseen reasons, I cannot participate in the matchmaking event?

If an unforeseen circumstance comes up and you will not attend a meeting, please cancel your meetings through the platform. In this way, the other participant will get a notification. If time allows, rescheduling or planning a new meeting is possible.

6. When will I get my personal meeting schedule?

Check your agenda actively through the platform, before and during the event, for any changes in your schedule. Under "Agenda", "My Agenda" you can find your scheduled meetings, and in the upper right corner you can download your schedule as PDF or subscribe the event to your calendar. Under "Meetings" you can see all meetings you have requested or have been invited to. It is a live agenda! When a meeting you have requested, is accepted, you will receive a confirmation email with a calendar request as an attachment, which you can open and add to your personal calendar. 

7. What should I do if I forgot my password?

If you can't remember your password, click on Login and then on "Forgot password?"

8. Can I modify a profile?

Yes, you can modify your profile anytime by logging in into your account and modifying any of the content you have already inserted.

9. Where will the meetings take place?

Meetings will take place online through the integrated video call function in the B2Match Platform. You can only join the video calls through opening the platform on your desktop or laptop computer (not through your smartphone or tablet) in one of the following browsers: Google Chrome, Firefox, or Opera (also see Technical  Requirements). 

10. How do I join a scheduled meeting?

• You can access your meeting schedule via Menu "Meetings" in the top right corner. 
  
• Click the green button "Start meeting" next to your meetings to join the 1:1 meeting Video Call

11. When do the B2B meetings take place?

• Monday, September 28th| From 15h-18h (CET) / 7-10 AM (Central America time) / 8-11 AM (Panama time)
• Tuesday, September 29th| From 15h-18h (CET) / 7-10 AM (Central America time) / 8-11 AM (Panama time)
• Wednesday, September 30th| From 15h-18h (CET) / 7-10 AM (Central America time) / 8-11 AM (Panama time)
  
• Thursday, October 1st | From 15h-18h (CET) / 7-10 AM (Central America time) / 8-11 AM (Panama time)
• Friday, October 2nd | From 15h-18h (CET) / 7-10 AM (Central America time) / 8-11 AM (Panama time)
  

12. What options do I have if the meeting partner does not show up on time?

• Send a quick reminder to join the video call:
  Send a message (or phone call) and alert your meeting partner to join the missed video call. This should work well if enough time is left (e.g. 15+ min) for this scheduled meeting.
• Reschedule the meeting;
  In case your meeting partner doesn’t react immediately on a reminder as indicated above you could reschedule and postpone the meeting by 1-2 hours;
• If a meeting can not be managed at the event date itself please use the chat messaging system (open the meeting partners profile) to schedule a phone call or meeting outside this platform.

13. What if my camera or microphone does not work?

• Please check that your browser does not block the usage of your camera/microphone due to security reasons.
  Check by having a video call with some of your colleagues in another tool (Google Meet, Zoom, ...)
• Depending on your browser settings you may be asked to confirm the activation of the camera/microphone through a pop-up dialogue form.
• How to enable the use of a microphone/camera in your browser?
  • Chrome: https://support.google.com/chrome/answer/2693767
  • Firefox: https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions
  • Opera: https://help.opera.com/en/late... 
  • if none of the above works, consider switching to another laptop/computer to join the meetings.

14. Why are some participants not available for meetings?

Participants available for meeting requests are indicated by a green button “Available”. If somebody is not available:

• They may not have registered for 1:1 meetings on the same days as you. If you are interested in meeting with them, you could send them a message and ask to make themselves available for 1:1 networking session via Agenda / Event Agenda and adding the network sessions and also check your own availability;
• Booking rules that apply to this event: buyers can meet with sellers (but no meetings among sellers or buyers are available)